What to expect on your first visit
Exit the lift on Level 1 and turn left to enter the clinic. Take a seat and relax and your practitioner will come and get you.
If you are a new patient, please take a new patient form from the sideboard and complete it whilst you are waiting.
During your initial consultation your osteopath will take a detailed case history of the presenting complaint. This will also include questions about your general health, daily lifestyle and your medical history. Depending on your complaint, various examinations and tests may be performed to determine an appropriate treatment programme and to help form a diagnosis.
All of our osteopaths and acupuncturists are ACC treatment providers, if you have an injury resulting from an accident, we can make an ACC claim on your behalf.
In some cases greater clarity of your complaint may be required. Referrals for further tests or opinions can be made by your practitioner. Additionally, if we think further imaging is required we can arrange for referrals to Pacific Radiology, Horizon Radiology and Wellington Ultrasound.
Frequently Asked Questions
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How long is an osteopathy session?
Appointments are typically 45–60 minutes for an initial consultation and 30 minutes for follow-ups. This allows time for assessment, treatment, and personalised advice.
What should I wear to my appointment?
Wear comfortable clothing that allows you to move easily. You won’t be asked to undress beyond what you’re comfortable with — we can work around clothing as
needed.
When should I see an osteopath?
People commonly see us for:
- Sudden injuries
- Ongoing or recurring pain
- Pregnancy-related discomfort
- Sports or training-related issues
- Stiffness or reduced mobility
- Postural strain from work
If your symptoms are new, worsening, or affecting daily life, an assessment is
worthwhile.
Can I claim osteopathy through health insurance?
Most major health insurers in New Zealand include osteopathy in their policies.
Coverage varies, so it’s best to check your plan. We can provide receipts for
reimbursement.
When should I seek urgent medical care instead?
Seek immediate medical attention if you experience:
- Severe, sudden, or unexplained pain
- Loss of bladder or bowel control
- Numbness in the saddle area
- Chest pain or breathing difficulty
- Unexplained weight loss, fever, or night sweats
If we identify red flags during your appointment, we’ll refer you promptly.